Internal training for sales engineers

Date:2021-01-11 09:04:58

To do a good job, one must first sharpen their tools. In order to provide users with better services, Hangzhou Chuangjuman Electromechanical Equipment Co., Ltd. organized a 2-day skills training for sales personnel. The main training content includes: explanation of basic knowledge of reducers, explanation of motors, training on communication skills, and training on problem-solving abilities.

Add interactive game elements to the training, allowing every trainer to participate in the game. Understand the meaning of lean and the practical significance of implementing lean through interaction, and help on-site personnel establish a sense of service. The explanation about Siemens gearboxes mainly introduces the relevant information about SIMOGEAR Siemens gearboxes. The purpose is to familiarize service engineers with this product and lay the foundation for selling it.

The training on communication skills mainly introduces sales personnel's skills and experiences in communicating with customers in a clear and concise manner. Enable on-site service personnel to communicate with customers in a more appropriate way and attitude, and improve customer satisfaction.

The training on problem discovery and resolution aims to enhance the ability of service personnel to handle on-site issues and improve service efficiency, which also helps to improve customer satisfaction with the service.

Given the widespread application of reducers, if service personnel are familiar with the working principle of reducers, it will help to effectively and timely identify the causes of machine abnormalities at the customer's site, and provide professional and reasonable advice to customers.

After 2 days of intensive and orderly training and communication, the knowledge of sales personnel has been expanded, and questions in their work have been answered. I believe they will continue to work hard and contribute their efforts to the company and customers in the new year.